RETURNS
In accordance with applicable law, the return of goods is only available to Consumers who may withdraw from the contract within 14 days from the date of delivery of the goods without giving a reason.
The cost of the return shipment is on the side of the buyer. The goods should be intact, in the original packaging and with the proof of purchase.
Report a return
Fill in the online form and deliver the product to our store (in person or by courier). A printed version of the form is not required.
Return the goods
send the returned goods to the following address:
Wibako sp. z o.o., Kojszówka 254, 34-231 Juszczyn
OR
deliver the returned goods to a stationary Wibako store
Refund
The refund will be processed within 14 days from the date of delivery, using the same payment method chosen by the Consumer at the time of purchase (unless otherwise agreed).
Detailed information on returns can be found in the regulations.
COMPLAINTS
If the ordered goods do not match the order - they are incomplete, do not work or are damaged, we provide a complaint form below.
Complaints are not accepted for goods with mechanical damage or damage resulting from lack or improper maintenance and use.
Fill in the complaint form
Fill in the online form and deliver the product to our store (in person or by courier). A printed version of the form is not required.
Send the complained goods
send the complained product of the following adress:
Wibako sp. z o.o., Kojszówka 254, 34-231 Juszczyn
OR
deliver the complained product to the Wibako stationary store
Wait for contact
The complaint will be processed within 14 days. Depending on the defect found, the item will be repaired, replaced, or the amount paid for the purchased product will be refunded.
Detailed information on returns can be found in the regulations.
